Shipping and Returns

Shipping Policy

Shipping Coverage

United States only. We do not ship internationally.

Shipping Options & Costs

New Furniture (Factory-Direct)

  • Shipping cost: FREE nationwide
  • Estimated delivery time: 2–5 business days
  • Handling/processing time: 1–2 business days from order

Pre-Owned / Used Furniture (Dallas–Fort Worth area only)

Pre-owned furniture is available for local pickup and local delivery in the Dallas–Fort Worth (DFW) metro area only. We do not ship pre-owned furniture outside the DFW area.

  • Local pickup: FREE — available same-day during business hours (Mon–Fri 8AM–5PM)
  • Local delivery (orders $500+): FREE — scheduled within hours of order confirmation
  • Local delivery (orders under $500): Local pickup only
  • Shipping outside DFW: Not available for pre-owned items

DFW metro area = within 50 miles of 11225 N Stemmons Fwy, Dallas, TX 75229.

Order Processing

  • Orders before 2 PM CT: processed same business day
  • Orders after 2 PM CT: processed next business day
  • Weekend orders: processed Monday

Return Policy

New Furniture

  • Return window: 7 days from delivery
  • Accepted reasons: damaged/defective upon arrival, or our shipping error
  • Return shipping: Free if damaged/defective; customer pays return shipping for other returns
  • Refund processing: 5–10 business days after we receive and inspect the item

Pre-Owned Furniture

  • Final sale — all pre-owned purchases are non-returnable except damage in transit
  • Damage claims: must be reported within 48 hours of delivery/pickup with photos

How to Request a Return

  1. Email info@247workspace.com within 7 days of delivery
  2. Include order number, reason, and photos (if damaged)
  3. We'll respond within 1 business day with return instructions

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